Shipping policy

 

Shipping and Returns

Thank you for shopping at Global Diving Magnet Ltd. This page outlines our shipping and returns policy to ensure a transparent and satisfying shopping experience. Please read the following information carefully.

1. Shipping

1.1. Shipping Methods: We offer shipping services to domestic and international locations. The available shipping methods will be displayed during the checkout process, along with the estimated delivery times and applicable shipping fees.

1.2. Processing Time: Once your order is placed, we will process and prepare it for shipment within 1-2 business days. Please note that this does not include weekends or public holidays.

1.3. Shipment Tracking: After your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

1.4. Delivery Time: The delivery time will vary depending on the shipping method chosen and your location. Please refer to the estimated delivery times provided during the checkout process as a general guideline. However, please note that actual delivery times may vary due to unforeseen circumstances or delays beyond our control, such as customs clearance procedures.

1.5. Shipping Address: It is your responsibility to provide us with accurate and complete shipping information. Please ensure that your shipping address is correct at the time of placing your order. We will not be held responsible for any delays or non-delivery caused by incorrect or incomplete shipping addresses.

1.6. Customs and Duties: For international shipments, please be aware that customs duties, taxes, and other fees may be applicable in your country. These additional charges are the responsibility of the recipient, and we recommend contacting your local customs office for further information.

2. Returns and Exchanges

2.1. Return Eligibility: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may request a return or exchange within 28 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

2.2. Return Process:

a. Contact Customer Support: Before returning any item, please contact our customer support team at info@globaldivingmagnets.com to initiate the return process. Provide them with your order details and a brief explanation of the reason for the return.

b. Return Authorisation: Once your return request is approved, you will receive further instructions, including a return authorisation number. This number must be clearly marked on the return package.

c. Return Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item. Please note that we cannot be held liable for any items lost or damaged during return shipping.

2.3. Refunds and Exchanges:

a. Refunds: Upon receipt and inspection of the returned item, we will process your refund within 28 days. The refund will be issued using the original payment method, excluding any shipping charges.

b. Exchanges: If you wish to exchange your item for a different size or product, please indicate your preference when contacting customer support. We will assist you with the exchange process, subject to availability.

c. Misused: Please note that at Global Diving Magnets Ltd, we are unable to provide refunds for diving magnets that have been misused. We highly value your safety and recommend using our products responsibly and according to the provided guidelines

3. Contact Us

If you have any questions or require further assistance regarding shipping or returns, please contact our customer support team at info@globaldivingmagnets.com. We are here to help and will do our best to resolve any issues or concerns you may have.

Please note that this shipping and returns policy is subject to change without prior notice. The most recent version of the policy will be posted on the Global Diving Magnet Ltd website.

Last Updated: 18th January 2025